How it works
When activity needs attention, we follow the plan.
We review the available camera view, verify the context we can see, call or text the agreed contacts, and document the action.
How we act
We see. We verify. We escalate. We document.
One clear process from the camera view to the written record.
- 01
See
We review compatible camera feeds during the hours agreed for your site.
- 02
Verify
A human checks the available camera context and separates routine activity from a concern.
- 03
Escalate
We call or text the contacts in the order written into your site plan.
- 04
Document
We record timestamps, what we saw, who we contacted, what we did, and the known outcome.
How service starts
Set the rules before the first monitored hour.
We confirm the cameras, hours, contacts, and reporting before monitoring begins.
- 01
Consultation
Tell us about the property, cameras, operating hours, and the activity you need covered.
- 02
Camera and site review
We check usable views, lighting, recorder or cloud access, and the monitoring window.
- 03
Written plan
The plan defines cameras, hours, contact order, documentation, and service scope.
- 04
Agreement and trial
After agreement, a card is placed on file for the 7-day evaluation period.
- 05
Secure onboarding
We arrange the supported access method and prefer a limited viewer account.
- 06
Launch
We confirm the views, hours, contacts, and instructions before monitoring begins.
Camera access
Give monitoring the access it needs—not more.
Access is arranged after agreement and reviewed against the camera platform in use.
- Never send camera passwords through a public form.
- Use a limited viewer account when the camera platform supports one.
- Keep camera scope, monitored hours, and contact order written and current.
- Tell KnoxWatch when cameras, staff, hours, or site risks change.
Talk to KnoxWatch
Start with the cameras and risks you already have.
We review the site, camera access, monitored hours, and contact order. Then we tell you clearly whether KnoxWatch is a fit.