FAQ
Answers for owners and operators.
What we watch, what we do, who we contact, what we document, and how service starts.
When activity happens
Activity shows up on my lot after close. What do you do?+
During your agreed monitoring hours, we review the available camera view, verify the context we can see, call or text the contacts in your site plan, and document the activity and actions taken.
You call and I do not answer. Then what?+
We follow the phone and SMS contact order agreed during onboarding. If a contact does not answer, we continue the written site plan and document each attempt. We do not invent a response that was not agreed in advance.
What happens if a camera or internet connection is down?+
Remote monitoring depends on working cameras, power, internet access, and remote viewing. If a camera or connection is unavailable, we follow the contacts and steps in your plan. KnoxWatch cannot review a view that is unavailable.
Cameras and access
My cameras already record. Why add monitoring?+
Recording preserves footage for later. Monitoring adds human review during the agreed hours, a defined contact path when activity needs attention, and a written record of the follow-through.
Do you need my NVR administrator password?+
No. Do not send camera passwords through the website. After agreement, KnoxWatch arranges limited viewing access supported by your camera system.
Can KnoxWatch use the cameras I already have?+
Yes, when your cameras provide reliable views and supported remote viewing. We review the cameras, lighting, and usable coverage before proposing a monitoring plan.
What hours can you monitor?+
After-hours, business-hours, and 24/7 schedules are available. The exact cameras, hours, and contact instructions are written into the plan for your site.
Reports and starting service
What is in an incident report?+
A report can include the site and camera, timestamps, what the monitoring team saw, who was contacted, the actions taken, and the outcome known at the time.
How does the 7-day trial billing work?+
After consultation and agreement, a card is placed on file for the 7-day evaluation period. The trial starting does not mean monitoring is live; monitoring begins only after camera setup is complete and KnoxWatch confirms the start. Cancel before the trial ends if you do not want monthly service to begin.
How is pricing set?+
Pricing is set after consultation based on the cameras, monitored hours, contact instructions, and reporting needs for your site. We do not publish fixed packages or public price lists. Book Consultation to receive a site-specific plan.
What does KnoxWatch not promise?+
We do not promise visibility outside the available camera views, uninterrupted access when a site system is offline, a guaranteed security outcome, or a response that is not written into the site plan.